Home / Support / Roadside Assist
Emergency
Roadside assist.
We're coming.
+603 8084 000024/7 · Tow, replacement vehicle, accident assist
What to do
Step by step.
01
Call our 24/7 hotline
Call the hotline number above immediately. Our dispatcher will log your location and assign the nearest response team.
02
Stay safe
Move your vehicle to the shoulder if possible. Turn on hazard lights. Do not stand behind the vehicle.
03
We arrive within 1 hour
Klang Valley response: under 60 minutes. Outside KV: best effort, typically 90 minutes. A replacement vehicle is dispatched simultaneously.
04
We handle everything
Insurance claim, tow, repair coordination — all managed by Hawk. You just need to sign the incident report.
1-Hour Response
Guaranteed in Klang Valley. Best effort nationwide.
Replacement Vehicle
Dispatched same time as the recovery team. No downtime.
Full Claim Support
We handle the insurer. You just sign the report.