Frequently asked
questions.

Log in to My Account, go to Bookings, and select Modify. Changes are free up to 48 hours before pickup. Within 48 hours, a RM 25 admin fee applies.

Yes. Call us or use the website to extend. Subject to vehicle availability. Rates are locked at your original booking rate.

21 years old with a license held for at least 2 years. Drivers aged 21–25 may incur a young driver surcharge of RM 30/day.

A valid driver's license (held for 2+ years), MyKad or passport, and a credit card in the same name as the booking. International licenses must be accompanied by an IDP.

Yes. Free cancellation up to 24 hours before pickup. Cancellations within 24 hours forfeit the first day's rental fee.

A grace period of 1 hour applies. Beyond that, a half-day rate is charged. Beyond 4 hours late, a full day's rental is charged.

Yes. Vehicle delivery is available within the Klang Valley for a nominal fee. Free delivery for rentals of 7 days or more.

Cross-border travel requires prior written approval and an additional cross-border fee. Contact us at least 72 hours before your trip. Not available for economy vehicles.

Comprehensive cover including own damage, third-party liability, and theft. Excess applies per claim — RM 1,500 for economy/sedan, RM 2,500 for SUV/MPV, RM 5,000 for premium.

Add Premium Protection at RM 35/day to bring your excess to zero. Available at booking or at pickup.

Visa, Mastercard, Amex, FPX online banking (Maybank, CIMB, RHB, Public Bank), and e-wallets (Touch 'n Go, GrabPay, Boost).

A pre-authorisation hold of RM 500–RM 2,000 (depending on vehicle category) is placed on your credit card at pickup. Released within 7 days of return.