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help@hawkmobility.com.my
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Top Questions
Quick answers.
What documents do I need to rent a car?+
A valid driver's license (held for 2+ years), MyKad or passport, and a credit card in the same name as the booking. International licenses must be accompanied by an IDP.
Can I cancel my booking?+
Yes. Free cancellation up to 24 hours before pickup. Cancellations within 24 hours forfeit the first day's rental fee.
What if I return the car late?+
A grace period of 1 hour applies. Beyond that, a half-day rate is charged. Beyond 4 hours late, a full day's rental is charged.
Do you deliver the car to my hotel?+
Yes. Vehicle delivery is available within the Klang Valley for a nominal fee. Free delivery for rentals of 7 days or more.
Can I drive to Singapore or Thailand?+
Cross-border travel requires prior written approval and an additional cross-border fee. Contact us at least 72 hours before your trip. Not available for economy vehicles.
What does the included insurance cover?+
Comprehensive cover including own damage, third-party liability, and theft. Excess applies per claim — RM 1,500 for economy/sedan, RM 2,500 for SUV/MPV, RM 5,000 for premium.
Roadside Emergency
+603 8084 0000
24/7 hotline · Tow, replacement vehicle, accident assist